Due to the failure to meet Sinsay quality standards, the brand has decided to recall the product. Persons who bought children’s zipped hoodie with a frill (blue or pink) number XM573-03M, XM573-50M are requested to stop using it and bring it to a Sinsay brick-and-mortar store of choice or return it by courier with the following annotation: RETURN OF SINSAY CHILDREN’S HOODIE. Postage costs shall be covered by the recipient.
We would like to apologise for the inconvenience caused.
1) PRODUCTS PURCHASED IN BRICK-AND-MORTAR STORES
• Return in the store of choice – a map of Sinsay store locations: https://www.sinsay.com/pl/pl/storelocator/
Customers who do not have proof of purchase will be asked by store personnel to fill in the appropriate form.
2) PRODUCTS PURCHASED ONLINE
• Return may be carried out after logging in the customer panel (https://www.sinsay.com/pl/pl/customer/account/login/)
Please select “return” or “complaint” and proceed according to instructions received via e-mail.
• Return in the nearest store – a map of Sinsay store locations: https://www.sinsay.com/pl/pl/storelocator/
Should you have any questions, please contact us by phone: 800 800 013.