LPP SA has signed a partnership agreement with Arvato Polska, a leader in end-to-end outsourcing solutions for e-commerce logistics. Online shops of LPP brands (Reserved, Mohito, House and Sinsay) will be operated from a dedicated Arvato warehouse located in Central Poland.
LPP SA has outsourced e-commerce processes of the Reserved, Mohito, House and Sinsay brands, which include several million products shipped every year. As part of its logistics services, Arvato will be responsible for key components of the whole process including storage, order picking, wrapping, courier shipping, processing returns and handling defect complaints, as well as specialist services (repacking, labelling, rewrapping, quality checking) of garments, shoes, bags and accessories.
Under the contract, Arvato will expand its warehouse area by another 30,000 m2 over the next several weeks with an option to further expand it to 60,000 m2 over the next 3 years and will employ another 500 people in the first year of the project. Worth several million zlotys, this dedicated investment project will be located in Central Poland.
“LPP SA has successfully reinforced its position in the industry for years and is now the largest clothing company in Central and Eastern Europe. We are glad that it has decided to partner up with Arvato Polska, a company with many years of experience in e-commerce, which provides services to leading fashion brands in Europe. Handling such a complex logistics project is a challenge, but above all, it gives us the satisfaction of contributing to the success of the largest Polish clothing company in the dynamically growing e-commerce channel,” says Lidia Ratajczak-Kluck, SG SCM Director, Board Member at Arvato Polska.
The operational launch of the project is scheduled for October 2017. The warehouse will handle both domestic shipments within Poland and international shipments (to Germany, Czech Republic, Slovakia, Romania, Hungary, the Baltic states and the English market).
“Outsourcing online sales logistics is a perfect solution for our company. We will work with the best experts and benefit from their many years of operational experience with e-commerce logistics. Moreover, the operations will be located in the part of Poland that is most convenient for us in terms of distribution. This means that the LPP logistics center in Pomerania will be able to focus almost exclusively on handling our chain of more than 1700 retail stores located in 18 countries. As part of the project, our logistics center in Pruszcz Gdański will handle orders from online customers of the Cropp brand, while handling and shipping for orders for the other brands: Reserved, Mohito, House and Sinsay, will be carried out by our partner’s warehouse in Stryków,” says Jacek Kujawa, Vice President of LPP S.A. responsible for e-commerce development.
The project will involve employing 500 people at the distribution center. Arvato Polska offers its employees an opportunity to work in a dynamic and growing team while gaining experience in the e-commerce industry. Arvato also provides free transport, meals and a medical package or a sports card. Furthermore, there will be a company social benefit fund in the branch.
ABOUT LPP S.A.
The largest clothing company in Central and Eastern Europe, which has operated for more than 21 years and manages five recognizable brands: RESERVED, Cropp, House, MOHITO and SiNSAY, distributed in 18 countries in Europe, Africa and Asia. Its brand stores attract millions of customers every year. The company has a network of more than 1700 retail stores and maintains more than 22,000 jobs in its sales offices and structures, including Warsaw, Gdańsk, Hamburg, Shanghai, Prague, Moscow, Kiev and Budapest. The group sold over 120 million clothing items and accessories in 2016 alone and earned more than €1.3 billion in revenue.
LPP S.A. has been listed on the Warsaw Stock Exchange since 2001. In 2014, the company was added to the WIG20 index, which generates a substantial portion of the trading turnover on the WSE. Its performance is the result of consistent efforts based on an efficient business model, which involves quick reaction to dynamically changing trends and the ability to reach customers by offering fashionable products, while also employing an extensive scope of operations and a rational cost management policy.
About Arvato Polska
Arvato Polska is a part of the Arvato Group belonging to the international Bertelsmann SE & Co. KGaA media corporation. Arvato Polska is a team of trusted advisers who support clients in achieving their objectives.
The company provides comprehensive outsourcing services with 3 groups of solutions: SCM (contract logistics, loyalty program handling, e-commerce, healthcare), CRM (omnichannel customer service: call/contact center, back office, telesales) and FS (specialist financial services: factoring, debt monitoring, debt collection, court and enforcement proceedings, purchase of debts, finance BPO, risk management).
Arvato supports its clients on multiple stages. Firstly, it provides quality end-to-end services and secondly, it offers integrated and advanced IT solutions based on the latest technologies. Finally, it acts as a strategic partner and helps to optimize key processes, increasing their competitive edge.
The group of Bertelsmann Media Sp. z o.o. has five contact center branches, five distribution centers, three financial BPO center and a trade office. It employs more than 3,500 associates at fourteen locations.
Arvato Polska provides comprehensive services for the e-commerce sector. Its range of services, developed according to the “One Stop E-commerce” principle, includes full support with advanced IT solutions, customer service, logistics, finance and accounting. With twenty years of experience in handling operational processes, its know-how in comprehensive B2C and B2B dispatch solutions, as well as its flexible offer, ARVATO enables online shops to obtain immediate business benefits, resulting in the increase in client satisfaction.