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Customer Service Specialist for the Romanian market

Miasto: Gdańsk Dział: Dział produktu

TWOIM ZADANIEM BĘDZIE:

  • Support for multiple channels of contact with the customer and stationary stores (e-mail, telephone, chat, social media)
  • Cooperation with separate departments of the company and external entities involved in the handling of orders and returns
  • Analysis, support and monitoring of customer service processes
  • Recognizing critical situations and preventing their development
  • Ensuring a high level of service quality
  • Provision of service while maintaining certain KPIs
  • Performing translations and corrections on websites of online stores

SZUKAMY OSOBY, KTÓRA:

  • Fluent in Romanian
  • Basic communication in English or Polish
  • Experience in customer service and call center (welcome)
  • Is characterized by high personal culture and communicativeness
  • Is resistant to stress
  • Is characterized by accuracy and scrupulousness
  • Very good computer skills (including MS Office)

OFERUJEMY:

  • Work for the largest Polish fashion company with an international reach
  • Employment contract without a trial period
  •  25% discount on purchases at LPP brand stores - for you and your loved ones
  • Relocation financial bonus
  • Employee Referral Program (up to 6,000 gross bonus for employee referral)
  •  Medical care, sports card and life insurance on preferential terms
  • Employee Support Program - an initiative supporting employees and their families in 3 areas: psychological, financial and legal
  • Possibility of funding for postgraduate studies and an English language course (after working for at least 3 months)
  • Daily work on modern equipment and solutions of the Microsoft package
  • Access to the e-learning platform with a wide range of free courses and trainings
  • Informal work atmosphere and complete freedom of dress - wear what you like

If you are interested, feel invited to apply.

Please add the following clause: I agree to the processing of my personal data contained in the job application necessary for the recruitment process (Journal of Laws 1997 no.133 item 883).